First Value Slice
Design the first end-to-end slice from a broad wishlist that tests the riskiest assumption.
Scenario
Foundation caseA clinic appointment experience has requests for calendar search, clinician selection, insurance checks, SMS reminders, cancellation, and rescheduling. One cross-functional team has two weeks. 38% of call-centre conversations are only about finding an available time, but nobody knows whether users will select and confirm a slot unassisted. The first release may be limited to one clinic and one appointment type, but confirmation records and personal-data constraints must remain intact.
Your role
You own the first slice of the appointment experience.
Your task
Choose one user and problem, then design an end-to-end slice and decision threshold that test the riskiest assumption in two weeks.
Constraints and current evidence
- 38% of calls are only about finding an available slot.
- One cross-functional team has two weeks.
- The first release can target one clinic and one appointment type.
- Confirmation records and personal-data rules must remain intact; unassisted completion is unknown.
Your response
There is no single correct answer; we will evaluate the reasoning chain you build.